IT Solutions Support

Vestone Capital are seeking a Solutions Support Specialist to join their technology team. This is an exciting opportunity to work at the intersection of business and technology, supporting core systems and internal stakeholders.
You’ll play a vital role in troubleshooting technical issues, maintaining system functionality, and collaborating with Product Owners, Business Analysts, and the internal development team to implement effective solutions. This role offers hands on experience with real world business applications and the chance to develop your technical skills in a supportive environment.

Key Responsibilities

• Provide first-line support for business applications, responding to user queries and incidents via ticketing systems, email, or phone.
• Troubleshoot and resolve application issues, escalating complex problems to second-line support or development teams as needed.
• Monitor application performance and system alerts, ensuring timely resolution of incidents.
• Document issues and solutions in the knowledge base.
• Assist with user access management, onboarding, and basic configuration tasks.
• Liaise with internal teams (Product, Development, Business Analysis) to communicate user feedback and recurring issues.
• Support application testing, upgrades, and deployments as required.
• Maintain high standards of data accuracy and quality in all support activities.
• Contribute to process improvement initiatives and documentation.
• Communicate technical concepts clearly to non-technical stakeholders across the business

About you

• Tertiary qualification in IT, Computer Science, Business Information Systems, or a related field.
• Previous experience in a customer service, helpdesk, or administrative role is highly regarded.
• Strong analytical and problem-solving skills; comfortable working with technical information.
• Excellent verbal and written communication skills, with a focus on delivering outstanding customer service.
• Ability to manage multiple priorities and work to tight deadlines in a fast-paced environment.
• Self-motivated, confident, and adaptable to change.
• Proficient with Microsoft Office (especially Excel); familiarity with ticketing systems or application support tools is a plus.