Post Settlements Support/Customer Service Representative

As the Post Settlement/Customer Service Representative, you will report to the Client Services Manager and have the following responsibilities:

• Handling service requests from the introducer/broker customer base via email, with minimal phone interaction.
• Managing two email inboxes related to general inquiries and pay-outs.
• Processing direct debits, early termination requests, and invoice requests.
• Managing end-of-lease activities.
• Collaborating with different internal departments such as settlements and collections to resolve customer queries. 

You…..
 
To thrive in this role, you should have the following experience and personal qualities:

• A minimum of 12 months of experience in a customer-focused role within the banking/financial services industry.
• Direct experience working with third-party customers is beneficial.
• The ability to work independently and collaboratively within a team.
• Exceptional written and verbal communication skills.