Post Settlements Support/Customer Service Representative

As the Post Settlement/Customer Service Representative, you will report to the Client Services Manager and have the following responsibilities:

  • Handling service requests from the introducer/broker customer base via email, with minimal phone interaction.
  • Managing two email inboxes related to general inquiries and pay-outs.
  • Processing direct debits, early termination requests, and invoice requests.
  • Managing end-of-lease activities.
  • Collaborating with different internal departments such as settlements and collections to resolve customer queries. 

To thrive in this role, you should have the following experience and personal qualities:

  • A minimum of 12 months of experience in a customer-focused role within the banking/financial services industry.
  • Direct experience working with third-party customers is beneficial.
  • The ability to work independently and collaboratively within a team.
  • Exceptional written and verbal communication skills. 

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