Senior Commercial Collections Officer

Due to continued growth, a vacancy exists for a Senior Commercial Collections Officer to manage a portfolio of Vestone Capital’s broker and vendor partners. You’ll play a key role in maintaining strong relationships while driving effective outcomes through providing attentive service.

Key Responsibilities

• Manage overdue asset finance accounts and drive effective collection strategies.
• Perform detailed accounts receivable and reconciliation tasks to ensure accuracy and compliance.
• Support audit processes by maintaining thorough documentation and records.
• Prepare and analyse reports using Excel (pivot tables, VLOOKUP, formulas) to track performance and identify trends.
• Build and maintain strong relationships with customers to resolve payment issues and negotiate recovery solutions.
• Collaborate with internal teams to resolve complex account discrepancies and escalate issues when necessary.
• Contribute to loss recovery efforts through proactive engagement and strategic follow-up.
• Assist with month-end reporting and support financial audits as required.

About You

• You will ideally bring at least three years of experience in commercial collections, along with demonstrated proficiency in reconciling complex accounts using Excel.
• Strong knowledge of Debt Collection Guidelines and the Privacy Act.
• Proven relationship management and communication skills.
• Experience handling hardship and IDR complaints.
• Resilient, solution focused, detail oriented and comfortable working in a busy, fast paced environment.

This is a fantastic opportunity to join a dynamic and supportive team, where your problem-solving skills and customer-first mindset will be valued. You’ll collaborate across the business and contribute to delivering Australia’s best equipment finance experience.