We understand that businesses can sometimes face unexpected financial pressure, whether from a change in trading conditions, a temporary cash flow disruption, or broader economic factors outside your control. If you're finding it difficult to meet your repayment obligations, we want to hear from you as early as possible so we can work through the options available together.

How to get in touch

Reach out to us using any of the details below, or your relationship manager directly and we'll talk you through what happens next.

Phone1800 082 838
Monday to Friday, 9:00am – 5:00pm AEST
Emailcustomerservice@vestonecapital.com
OnlineVia the form below
PostCustomer Service Team, Vestone Capital, Level 10, 123 Pitt Street, Sydney NSW 2000

Our process

  • 1
    Tell us what's going on

    Get in touch and let us know about your situation. We'll send you a questionnaire with some initial questions to understand the type of support you're looking for and how it's affecting your business.

  • 2
    We work through the details with you

    To properly assess your request, we may need some further information about your current financial position for example, your latest financial statements, recent bank statements, and details of any other debt facilities or obligations. We'll also talk through things like how long you expect to need support for, and what level of repayment may be manageable during that time.

  • 3
    We assess and respond

    We'll assess your request and come back to you directly with the outcome. Getting in touch or providing information doesn't automatically mean a change to your existing arrangements, every request is considered on its individual circumstances, and we'll always explain our decision.

A few important things to know

    • Reaching out doesn’t guarantee that relief will be approved (each request is assessed individually, based on your circumstances).
    • Discussing your situation or providing information to us doesn’t waive or affect any of our existing rights under your agreement(s), including in relation to any events of default that have occurred or may occur.
    • Any relief provided is subject to our normal approval criteria and the terms and conditions of your facility.

Confidentiality

Any conversation you have with us about financial hardship will be treated with care and confidentiality. We're here to listen and to work with you to find the right path forward.

Need to raise something else?

If you're not happy with how we've handled things, you can find out more about our complaints process on our Complaints & Feedback page.

Financial hardship & relief assistance

Please complete the form and we’ll be in touch to discuss your circumstances and explore the support options available to you.

    By submitting this form, I acknowledge that I have read Vestone Capital’s privacy policy and understand that Vestone Capital will use my personal information to contact me in relation to my enquiry.